Privacy Policy
Last updated: 19/08/2025
At Serotonin Sam, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services. By using our website, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our website, book services, or contact us:
Full name
Contact details (email address, phone number)
Payment information (processed securely via third-party providers; we do not store credit card details)
Information you voluntarily share (such as messages via forms or email)
Usage data (such as IP address, browser type, and how you interact with our website)
2. How We Use Your Information
Your information may be used for the following purposes:
To provide coaching, workshops, retreats, and speaking services
To communicate with you regarding bookings, inquiries, and updates
To process payments securely
To improve our website, services, and user experience
To comply with legal obligations under South African law (including POPIA)
3. Sharing of Information
We do not sell or rent your personal information.
We may share your data only in the following circumstances:With trusted third-party service providers (e.g., payment processors, email platforms) who assist in delivering our services.
If required by law, regulation, or court order
With your explicit consent
4. Data Protection & Security
We are committed to safeguarding your personal information. We implement reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or loss.
5. Cookies & Tracking
Our website may use cookies or similar technologies to improve functionality, analyze traffic, and personalize your experience. You can control or disable cookies in your browser settings.
6. Your Rights
In terms of POPIA, you have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your personal information
Withdraw consent for processing (where applicable)
Object to the processing of your information
To exercise these rights, please contact us using the details below.
7. International Users
If you are accessing our website from outside South Africa, please note that your data may be transferred to and stored in South Africa or other jurisdictions. By using our services, you consent to such transfers.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “last updated” date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Serotonin Sam
Email: info@serotoninsam.com
Phone: (+27) ]0789194244
Website: www.serotoninsam.com